Shipping policy
Shipping Policy
New Zealand delivery
The Creative Kea currently delivers within New Zealand.
Shipping charges are shown at checkout before payment is completed.
Orders from different suppliers
The Creative Kea brings together products from a number of independent New Zealand makers and suppliers. Some products are dispatched directly by the supplier.
If your order contains products from more than one supplier, your order may arrive in separate parcels and at different times.
Because products may be dispatched from different locations, shipping charges from different suppliers cannot always be combined. Any applicable shipping charges will be shown at checkout before you place your order.
Delivery times
Estimated delivery times shown at checkout are a guide only. Delivery times may vary depending on the supplier, destination, courier service and circumstances outside our control.
Where an order is sent in more than one shipment, you may receive separate shipping or tracking notifications as each part of your order is dispatched.
Tracking
Where tracking information is available, you will receive an email when your order or shipment has been dispatched.
Delivery address
Please check that your delivery address is correct before placing your order.
If you notice an error after ordering, contact us as soon as possible at kiaora@thecreativekea.co.nz. We will do our best to help, but changes may not be possible once an item has been dispatched.
Delivery problems
If your order has not arrived within a reasonable time, or you believe a parcel has been lost or damaged in transit, please contact us at:
Please include your order number so we can follow it up with the relevant supplier or courier.
Questions
If you have any questions about shipping before placing an order, please contact The Creative Kea at kiaora@thecreativekea.co.nz.