Terms of service

Terms of Service

These Terms of Service apply when you use The Creative Kea website or place an order with us.

By using this website or purchasing from The Creative Kea, you agree to these terms.

About us

The Creative Kea is a New Zealand online retailer and is in trade.

We offer products from a range of independent New Zealand makers and suppliers.

Products

We aim to describe and display our products as accurately as possible.

Product colours, appearance and packaging may vary slightly from images shown on screen.

Some products may be supplied or dispatched directly by the relevant maker or supplier.

Prices

Prices are shown in New Zealand dollars unless otherwise stated.

Any applicable shipping charges will be shown at checkout before you complete your purchase.

We may correct genuine pricing, description or availability errors where necessary. If an error affects an order you have already placed, we will contact you before proceeding.

Orders

An order is not complete until payment has been accepted and the order has been confirmed.

We may contact you if there is an issue with product availability, payment, delivery details or another part of your order.

If a product becomes unavailable after you place an order, we will contact you and arrange an appropriate solution, which may include a refund.

Shipping

Products may be dispatched from different New Zealand suppliers.

If your order contains products from more than one supplier, it may arrive in separate shipments and at different times.

Please refer to our Shipping Policy for further information.

Returns and refunds

Returns, refunds and remedies are handled in accordance with our Return and Refund Policy and applicable New Zealand consumer law.

Nothing in these terms limits or excludes any rights you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Website use

You may use this website for lawful personal shopping and information purposes.

You must not misuse the website, interfere with its operation, attempt unauthorised access, or use its content in a way that infringes the rights of The Creative Kea or our suppliers.

Intellectual property

Unless otherwise stated, website content, branding, text, graphics and images are owned by or used with permission by The Creative Kea and its suppliers.

You may not reproduce or use this content commercially without permission.

Third-party services

Our website may use third-party services, including Shopify and payment, delivery or tracking providers.

Their services may be subject to their own terms and privacy practices.

Changes to these terms

We may update these Terms of Service from time to time.

The version displayed on our website at the time you place an order will apply to that order.

Contact

If you have any questions about these terms, please contact:

The Creative Kea
kiaora@thecreativekea.co.nz